Currently, we only operate within the UK, including highlands and islands. All items purchased online £150 & above are sent using a secure courier service. Any items purchased below £150 will be sent using Royal Mail 2nd Class.
Delivery times are currently 5-7 working days.
Please note delivery time may be extended over public holidays and in extenuating circumstances.
Upon delivery, a signature by an individual over the age of 18 will be required. Should no one be available a card will be left with further instructions.
We aim to meet with any delivery date or agreed date, but please be aware that all dates quoted by us are given in good faith but occasionally deliveries can be affected by circumstances beyond our control. For whatever reason a delivery is delayed we will notify you.
Please be aware our Website shows ‘one off’ items which may also be on sale in one of our high street branches. While we aim to limit this situation from occurring, but in the unlikely event that an online purchase is completed at the same time as in branch, the item will be allocated to the customer that successfully completes payment. If this happens to be an in branch customer, any online payments taken will be refunded back to the account.
Retail items can be exchanged or refunded up to 30 days after purchase, as long as you have a valid receipt.
We do not refund delivery fees on items sent or returned to us unless items are being returned due to a fault.
Items must be returned packaged securely with any additional packaging they were sent with to include presentation boxes, certificates, manuals and all other documentation.
Please be aware, when returning an item via post we recommend that this is done using recorded delivery. Special Delivery does not cover Jewellery if the item is lost.
We do not refund on items lost in transit. We are not liable for goods until they are in our possession.
If your goods are faulty on delivery, we will refund your reasonably incurred return postage costs provided you comply with our return instructions and you provide us with a copy receipt.
Refunds will not be processed until we have received the item. Once we have the item and have assessed it we will then process the refund and the money will be put back on to the credit/debit card that was used to place the order online.
If when we inspect the item, it is not in the condition it was sent out in or missing any parts, a refund will be void. If you are returning goods that have arrived faulty, you must take reasonable care of goods that are to be returned. We do not cover any accidental damage that may have been caused, including, and not limited to the opening up of our watches through a 3rd party company. If found that a 3rd party has opened a watch purchased through us, this voids any return or warranty provided with the watch.
Please be aware that we endeavor to process refunds promptly, however, it can take some payment institutions up to 10 working days to clear the funds back to your account.
For pierced items received in sealed bags, we can accept refunds within the usual 30 day period provided they are returned in their original, unopened packaging. If you are returning your pierced jewellery please ensure the plastic bag for your jewellery remains sealed. Please note: If the items have been removed from the sealed bag or if the bag has been tampered with or unsealed in any way, we cannot refund the item due to hygiene reasons. Please note: This policy is regarding purchasing Online Only & does not apply when buying new pierced items in one of our stores. New pierced jewellery purchased from our stores is non-refundable.
We are unable to offer refunds or exchanges on the following items: